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Return Policy & Refunds

Order Cancellation

All orders can be cancelled before they are shipped. If your order has been paid and you need to change or cancel it, you must Contact Us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority! Therefore, you can request a refund or reshipment for ordered products if:

  • You do not receive them within the guaranteed time (45 days not including 2-5 day processing);
  • You received the wrong or defected item;
  • You do not want the purchased product;

*But in this case you must return the item at your own expense and the product must be unused.

We do not issue the refund if:

  • Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);
  • Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster, etc.)

*You may submit your request for refund within 15 days after the guaranteed period for delivery (45 days) has expired, by sending us message on Contact Us page.

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